Our Story & Mission
RUY Helpline was founded with a singular purpose: to provide a safe, dignified, and clinically excellent environment where individuals can overcome addiction and reclaim their lives. Located at 1900 Longview Rd in Union City, Tennessee, our treatment center serves as a sanctuary for healing.
We believe that every person deserves access to high-quality addiction treatment, delivered with compassion and without judgment. Our facility integrates the latest evidence-based therapies with holistic wellness practices, ensuring that each patient receives comprehensive care that addresses the mind, body, and spirit.
From the moment you walk through our doors, our on-site clinical team works alongside you to develop a personalized treatment plan that respects your unique background, challenges, and goals for recovery.
Our Mission & Core Values
To provide compassionate, evidence-based addiction treatment that empowers individuals to achieve lasting recovery, while supporting their families and strengthening our Union City community.
Compassion First
We treat every individual with dignity, empathy, and unconditional respect throughout their recovery journey.
Clinical Excellence
Our team maintains the highest clinical standards with evidence-based therapies and continuous professional development.
Whole-Person Care
We address the physical, psychological, emotional, and spiritual dimensions of addiction and recovery.
Our Treatment Approach
RUY Helpline's treatment philosophy centers on individualized, evidence-based care. We recognize that addiction is a complex medical condition, and our clinical team develops a comprehensive treatment plan for each patient that addresses not only substance use but also underlying mental health conditions, trauma, and life circumstances.
Treatment Modalities We Offer
- Cognitive Behavioral Therapy (CBT)
- Dialectical Behavior Therapy (DBT)
- Individual Counseling Sessions
- Group Therapy & Peer Support
- Family Therapy & Education
- 12-Step Facilitation
- Holistic Therapies (Yoga, Meditation, Art Therapy)
Our continuum of care guides patients from initial assessment and medical detoxification through residential treatment, step-down outpatient programs, and long-term aftercare support.
Our Clinical Team
RUY Helpline's on-site team brings decades of combined experience in addiction medicine and mental health treatment.
Executive Director
Leadership & Administration
MA, LADAC
Oversees all operations at RUY Helpline, ensuring the highest standards of patient care and clinical excellence at our Union City facility.
Medical Director
Physician & Addiction Medicine
MD, Board-Certified
Leads our medical team in providing safe detoxification, medication-assisted treatment, and ongoing medical oversight for every patient.
Clinical Director
Therapy & Counseling
LCSW, LCDC
Directs all therapeutic programming, from individual and group therapy to family sessions, ensuring evidence-based practices across the board.
Our Staff Credentials Include
Amenities & Facilities
Our Union City campus is designed to provide comfort and serenity throughout your recovery experience.
Private Rooms
Comfortable, well-appointed private rooms providing the rest and privacy needed for healing.
Gourmet Meals
Nutritious, chef-prepared meals that support physical recovery and overall wellness.
Fitness Center
Modern exercise equipment and dedicated fitness programming for physical health restoration.
Yoga Studio
Dedicated space for yoga and mindfulness practices that complement clinical treatment.
Meditation Garden
Serene outdoor spaces designed for reflection, meditation, and connection with nature.
Recreation Room
Welcoming communal spaces for social activities, peer bonding, and relaxation.
Recovery Stories
Real experiences from individuals who found hope and healing at RUY Helpline.
Walking through the doors of RUY Helpline in Union City was the most important step I ever took. The residential program gave me structure I desperately needed, and the therapists genuinely cared about my well-being. The private rooms and peaceful campus made it feel less like treatment and more like a fresh start. I celebrated one year sober last month.— Marcus T., Residential Program
After years of struggling with opioid addiction, I was terrified of detox. The medical team at RUY Helpline made me feel safe every step of the way. Their medication-assisted treatment eased my withdrawal, and the counselors helped me understand the root of my addiction. The food was incredible too — it felt like they cared about every detail.— Jennifer L., Medical Detox & Residential
RUY Helpline's IOP program allowed me to keep my job while getting the help I needed. The evening group therapy sessions were incredibly supportive, and the dual diagnosis treatment finally addressed my anxiety alongside my alcohol dependence. I would recommend this Union City treatment center to anyone.— David R., Intensive Outpatient Program
Watching my daughter struggle with addiction was the hardest thing our family ever faced. When she entered RUY Helpline's residential program, we finally felt hope. The family therapy sessions helped us all heal, and the staff kept us informed every step of the way. She is now eighteen months into recovery, and our family is whole again.— Linda S., Family Member
I came to RUY Helpline dealing with both depression and methamphetamine addiction. Their dual diagnosis program was the first time anyone treated both issues simultaneously. The psychiatrist adjusted my medications while I worked with a therapist on coping strategies. The meditation garden became my favorite place on campus. Today I have clarity I never thought possible.— Anthony W., Dual Diagnosis Program
Start Your Own Recovery Story
Our admissions team is ready to help you take the first step toward a new life.
(423) 249-9898